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Scope of these terms
These terms govern your use of this website and, in the absence of a signed agreement, the services The Reciprocal Solutions provides to you. Reading the site means you accept the part about the site. Engaging us for work means you accept the rest.
If a signed proposal, statement of work or master services agreement conflicts with anything here, that document takes precedence for the engagement it covers.
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Services we provide
We provide AI consulting, AI agent development, workflow automation, custom language-model and retrieval systems, computer vision, software, web and mobile development, growth and design services, and managed cloud, hosting and model operations.
Every engagement is defined by a written scope that states the deliverables, the acceptance criteria, the timeline, the fee and the assumptions it rests on. Anything not in that scope is not in the engagement.
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Engagement and acceptance
An engagement begins when you accept a proposal or statement of work in writing, by signature or by email confirmation, and any agreed advance is paid.
- Timelines assume you provide access, data and decisions when the scope says you will. Delays on your side move the delivery dates by at least the same period.
- Changes to scope are handled as a written change request, priced and scheduled before work on them starts.
- Deliverables are deemed accepted when they meet the acceptance criteria in the scope, or fifteen days after handover if you have not raised a written defect.
- Estimates given before a scope is agreed are indicative. They are not a fixed price.
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What we need from you
- A named decision maker who can approve scope, sign off deliverables and unblock access.
- Timely access to the systems, data, environments and people the work depends on.
- Licences and subscriptions for third-party software, model providers and cloud accounts held in your name, unless the scope says we provide them.
- Accurate information, and the right to give us the data you give us, including any consent required from the people it describes.
- Retention of the human review steps we build into systems that make consequential decisions.
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Fees, invoicing and taxes
- Fees are stated in the statement of work, in Indian rupees for clients in India and in United States dollars for clients elsewhere.
- Discovery sprints and fixed-scope builds are invoiced against milestones. Retained teams are invoiced monthly in advance.
- Invoices are payable within fifteen days of issue, by bank transfer to the account named on the invoice.
- Goods and services tax, withholding tax and any other statutory levy are added or deducted at the prevailing rate. Amounts are otherwise exclusive of tax.
- Third-party costs such as model API usage, cloud spend, licences and paid data sources are either billed at cost with evidence, or paid by you directly, as the scope specifies.
- Travel agreed in advance is billed at cost.
- If an invoice is more than thirty days overdue we may pause work after giving written notice. Interest at 1.5 per cent per month may be charged on overdue amounts.
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Intellectual property and deliverables
You own what we build for you. On payment in full of the invoices covering them, all rights in the deliverables — source code, prompts, configurations, evaluation sets, documentation and any model fine-tuned on your data — transfer to you.
- We keep ownership of our pre-existing tools, libraries, frameworks, internal templates and know-how, and grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use them as part of your deliverables.
- Open-source and third-party components remain under their own licences, which we list in the handover so your legal team can review them.
- We may reuse the general skills, methods and experience gained, provided nothing confidential or client-specific goes with them.
- We will not name you as a client, publish a case study or use your logo without your written approval.
- Until the deliverables are paid for in full, you have a licence to evaluate them but not to run them in production.
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Confidentiality
Each side will keep the other's confidential information private, use it only for the engagement, disclose it only to people who need it and are under equivalent obligations, and protect it with at least the care it uses for its own confidential material.
These obligations last for three years after the engagement ends, and indefinitely for trade secrets, source code and personal data. They do not apply to information that is already public through no fault of the receiving side, was independently developed, was lawfully received from a third party, or must be disclosed by law — in which case the disclosing side is told first, where the law allows it.
We will sign your own non-disclosure agreement before a first call if you prefer to work that way.
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Warranties and AI output
We warrant that we will perform the services with reasonable skill and care, using suitably qualified people, and that the deliverables will materially meet the acceptance criteria in the scope. Defects reported in writing within thirty days of handover are fixed at no charge.
Beyond that warranty, everything is provided as it is. In particular, and because it matters more here than in ordinary software:
- AI systems are probabilistic. They produce output that is usually correct and sometimes confidently wrong. We do not warrant that any model output is accurate, complete, current or fit for a particular decision.
- We report the measured error rate against an evaluation set you own, and we design the workflow around it. A measured rate is an observation about past inputs, not a promise about future ones.
- Human review is part of the deliverable wherever a mistake would be expensive. You agree to keep those review steps in place, and you remain responsible for decisions taken on the basis of system output.
- You are responsible for your own regulatory position, including any sector rule about automated decision-making, record keeping or disclosure to the people affected.
- Third-party models change, are deprecated and are re-priced by their providers. We are not liable for those changes, but we will tell you when we see them coming and propose a migration.
- We do not warrant uninterrupted or error-free operation of any hosted service, other than as set out in a signed support agreement.
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Limitation of liability
Neither side is liable to the other for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings, however it arises.
Our total aggregate liability arising out of or in connection with an engagement is limited to the fees you have paid us under the relevant statement of work in the twelve months before the event giving rise to the claim.
Nothing in these terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited under Indian law.
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Term and termination
- Fixed-scope engagements end on acceptance of the final deliverable. Ongoing engagements continue until either side gives thirty days' written notice.
- Either side may terminate immediately if the other commits a material breach and fails to remedy it within fifteen days of written notice, or becomes insolvent.
- On termination you pay for work performed and for third-party costs already committed on your instruction, up to the termination date.
- Within fifteen working days of termination we hand over the work in progress, source code, credentials, documentation and any data of yours we hold, and then delete our copies as described in our privacy notice.
- The clauses on intellectual property, confidentiality, liability, governing law and any accrued payment obligation survive termination.
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Force majeure
Neither side is in breach for a delay or failure caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, failure of a national power or telecommunications network, or the withdrawal of a third-party service the work depends on.
The affected side tells the other promptly and does what it reasonably can to limit the impact. If the event continues for more than sixty days, either side may terminate the affected engagement without further liability.
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Use of this website
- The text, design, code and images on this site belong to us, except where credited otherwise. You may read, share and quote them with attribution. You may not republish them as your own.
- Do not scrape at a rate that degrades the service, attempt to gain unauthorised access, or use the enquiry form to send unsolicited marketing.
- Links to third-party sites are provided for convenience. We do not control them and do not endorse their content.
- The site is provided as it is. We do not guarantee that it will always be available or free of error.
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Governing law and jurisdiction
These terms and any engagement under them are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction over any dispute.
Before either side files a claim, both agree to escalate the matter to senior management and attempt in good faith to resolve it within thirty days. This does not prevent either side from seeking urgent injunctive relief.
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Changes to these terms
We may revise these terms. The revision date at the top of the page shows when we last did. Changes apply to engagements agreed after publication; a statement of work already signed continues under the terms in force when it was signed.
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Contact
Questions about these terms go to info@thereciprocalsolutions.com, or call +91 97915 97993. Our registered address is N302, Third Floor, Socrates Block, SNS College of Engineering, Saravanampatti, Coimbatore, Tamil Nadu 641107.