Work completed, not answered
The measure is tasks closed end to end. We benchmark against the people doing that job today and publish the gap either way.
Software that holds context across steps, calls your systems, and finishes the task instead of describing it.
An agent is not a chat window with a better prompt. It is a service with a goal, a set of typed tools over your systems, a memory of what it has already tried, and a record of every decision it made along the way.
So we build them the way we build any production service. Tool definitions are versioned. Destructive actions sit behind an approval gate. Every run is scored against an evaluation set you own, and a regression blocks a deploy exactly the way a failing test does.
Most of our agents run against a queue rather than in front of a user — clearing invoices, qualifying leads, triaging tickets, drafting replies for a person to sign. The interface, where there is one, comes last.
The measure is tasks closed end to end. We benchmark against the people doing that job today and publish the gap either way.
Typed, permissioned functions over your CRM, ERP and internal APIs. The next agent reuses them rather than rebuilding them.
A graded set of real cases, run on every change, so quality moves in one direction and you can watch it move.
Every step, tool call, token and cost logged and replayable, with approval gates on anything touching money or a customer.
We write the acceptance test before the agent. What counts as a finished task, what it may never do alone, which cases must escalate, and what a good week looks like in numbers.
The tool layer is the hard part. Your systems get wrapped in typed functions with permissions enforced server side, then tested with no model in the loop at all.
Planner, memory, retrieval and self-critique, using the cheapest model that clears the bar at each step. Runs are logged and replayable from the first day.
Failure, load and adversarial testing, then approval gates, spend caps, alerting and a runbook. Your engineers review the code before anything goes live.
Each phase ends with something you can read and act on. If the evidence says stop, stopping there is a supported outcome rather than an awkward conversation.
Tooling is a decision we make per project, against your constraints and whatever your team already runs. Nothing on this list is a requirement, and we will work inside your existing stack where it holds up.
Three things. Tools are permissioned server side, so it cannot reach what it was never granted. Destructive actions need a human approval. And spend caps end a run before a loop becomes an invoice.
Whichever clears the evaluation set most cheaply, chosen per step. Routing is a configuration value rather than an architecture decision, so changing model is a deploy, not a rebuild.
That is the usual shape. The agent absorbs the routine volume and drafts the rest for a person to approve, so the team spends its day on exceptions and judgement instead of the queue.
Tell us where the work sits today and what is holding it up. We will come back with the shape of a first phase, what it would prove, and what running it takes.
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