Hours back, measurably
Handling time is counted before and after on the same sample of work, so the saving is a number rather than an impression.
The routine work your team clears every morning, running overnight instead.
Automation is a different job from agent development. Most operational load is high volume and low ambiguity: an email arrives, a field is read, a record is updated, somebody is told. A model helps at the reading step and nowhere else.
So we map that path, wire it into a workflow engine, and put a model only where the input is genuinely unstructured — a scanned invoice, a free-text complaint, an attachment nobody named properly. The rest stays deterministic, because deterministic is cheaper to run and far easier to debug at two in the morning.
Every workflow gets a failure path: retries, dead letters, an exception queue a human can see, and an alert when the queue stops moving. The mark of a good automation is how quietly it fails.
Handling time is counted before and after on the same sample of work, so the saving is a number rather than an impression.
Records land in the system of record directly, so nobody rekeys between an inbox, a spreadsheet and the ERP.
Anything the workflow cannot settle goes to a named queue with its context attached, instead of failing into a log nobody reads.
Workflows are built to be read. Your operations lead can move a threshold or a routing rule without booking developer time.
We sample a fortnight of real volume, measure handling time per step, and mark which steps are judgement and which are transcription. Only transcription is worth automating first.
Extraction, validation and routing. Models read only the unstructured parts, behind a confidence threshold that sends doubtful cases to a person rather than guessing.
Writes reach the system of record with idempotency keys, so a retry never creates a duplicate invoice, a second ticket or a third email to the same customer.
The workflow runs alongside the manual process for a fortnight. We compare outputs daily and only switch the manual run off once the two agree.
Each phase ends with something you can read and act on. If the evidence says stop, stopping there is a supported outcome rather than an awkward conversation.
Tooling is a decision we make per project, against your constraints and whatever your team already runs. Nothing on this list is a requirement, and we will work inside your existing stack where it holds up.
n8n for most operational workflows, because it self-hosts and keeps the logic visible to your team. Zapier where a client already lives there. Custom code once volume, retries or transaction guarantees outgrow both.
It goes to the exception queue with the extracted fields and their confidence scores attached, so a person confirms in seconds rather than starting the job again.
Extraction is model based rather than template based, so most layout changes are absorbed. When accuracy does fall, the confidence threshold routes those documents to a human and the monitoring tells you before your finance team does.
Tell us where the work sits today and what is holding it up. We will come back with the shape of a first phase, what it would prove, and what running it takes.
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